WHEN DEATH OCCURS

NOTIFY THE PROPER AUTHORITIES

• If your loved one passes away under the care of a nursing home or a hospital, staff from the facility will contact you and notify appropriate authorities themselves.
• If the death occurs in the workplace or at home, you will need to call his or her physician or emergency medical personnel. The cause of death must be identified and indicated in legal documents.
• If no one is present at the time of death, you will need to contact the police before moving the deceased to another location.

CALL THE FUNERAL HOME

One of our funeral directors will assist you with your funeral arrangements. First, we will collect information from you in order to facilitate the transfer of your loved one’s remains to our facility. This includes their name, relation, phone number, and where the death occurred.

You will also be asked if the deceased has made pre-arrangements. If there is a pre-need arrangement on file, the Funeral Director will pull all the information from this file and have it prepared for your family. We will tell you what you’ll need to bring with you when you meet with us, and answer any questions you may have.

MEET WITH THE FUNERAL DIRECTOR

Once in our care, the Funeral Director who is assigned to your case will contact your family to schedule your first appointment. On your first meeting with us, we will discuss the details of your loved one’s arrangements and help guide you through your options, including scheduling a time, date, and location for services, deciding a place of interment, drafting an obituary notice, selecting pallbearers, and choosing a casket or urn. If your loved one made pre-arrangements, we will review the file together and guide your family through the process.

We also use this time to get to know about your loved one. This gives us a better understanding of who they were so we can help you honor them in the best and most personalized way possible.